Terms & Conditions

Last Updated: October 9, 2026

Welcome to Laila Glam.

These Terms & Conditions govern your use of our website, lailaglam.com, and your purchases through our online store. Please read these terms carefully before placing an order.

By using our website or placing an order, you agree to these Terms & Conditions, without prejudice to any rights granted to you under applicable Egyptian laws, including Consumer Protection Law No. 181 of 2018, its Executive Regulations, and any applicable amendments.

1. About Laila Glam

Laila Glam is an online store specializing in cosmetics, skincare, body care products, perfumes, personal care products, and other items offered on our website.

We aim to provide a clear and secure shopping experience, with accurate product information, pricing, and delivery details, while respecting customers' rights under the laws of the Arab Republic of Egypt.

2. Product Information and Images

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, and related information displayed on our website are accurate.

Minor differences in colors, appearance, or packaging may occur due to lighting, screen settings, or packaging updates by manufacturers. Such differences do not excuse any failure to provide products that conform to their advertised descriptions and specifications.

Product availability is subject to actual stock levels. If an ordered product becomes unavailable, we will contact the customer to explain the available options, including order cancellation and any applicable refund in accordance with the law.

3. Prices, Promotions, and Discounts

Product prices are displayed on our website in Egyptian Pounds (EGP), unless otherwise clearly stated.

Any applicable shipping fees or additional charges will be disclosed before the order is completed.

Prices, promotions, and discounts may change depending on offer validity periods and product availability. Changes will not apply retroactively to confirmed orders, except where permitted by law or agreed upon with the customer.

If a material pricing or product description error is discovered, we will contact the customer to clarify the issue and resolve it fairly and in accordance with applicable law. Pricing errors or other mistakes will not be used to undermine legally protected consumer rights.

4. Orders and Order Confirmation

Customers must provide accurate and complete information when placing an order, including their name, phone number, delivery address, and any other information necessary to fulfill the purchase.

We may contact customers to verify order details, delivery addresses, or payment information before dispatch.

If an order cannot be fulfilled due to product unavailability, a material error, delivery limitations, or reasonable indications of fraudulent activity, we will take appropriate action and notify the customer where applicable. Any payments collected will be handled in accordance with applicable law.

Confirmed orders will not be cancelled or modified arbitrarily or in a manner that infringes upon customers' legal rights.

5. Payments and Invoices

Available payment methods will be displayed during checkout.

Customers are responsible for providing accurate payment information and using payment methods lawfully.

Customers are entitled to receive an invoice or proof of purchase in accordance with applicable law, without additional charges for issuing it when requested.

Invoices will include the information required by law, as applicable to the transaction, such as the transaction date, product price, description, nature, type, and quantity.

6. Shipping and Delivery

Laila Glam offers delivery services within the Arab Republic of Egypt, subject to the service coverage of our delivery partners and the destination address.

Shipping fees and estimated delivery times will be communicated before the order is completed, where available.

Delivery times may be affected by factors such as the customer's location, order volume, public holidays, courier circumstances, or events beyond our reasonable control.

Customers must provide an accurate delivery address and a reachable phone number. If a customer requests an address change after dispatch or additional actual delivery charges arise, these charges will be communicated before the customer is required to pay them.

We will make reasonable efforts to deliver orders within the stated timeframe. Using third-party delivery providers does not release Laila Glam from its own legal obligations.

7. Customer Responsibility When Using Products

Customers should read product labels, ingredients, instructions, and warnings before using any product.

Customers should consider possible sensitivities or allergies to ingredients, discontinue use if irritation or an unusual reaction occurs, and seek professional medical advice when necessary.

Information published on our website is provided for general product information purposes and is not a substitute for professional medical advice, diagnosis, or treatment.

Nothing in this section excludes or limits any legal obligations relating to product safety, the accuracy of product information and advertising, or defects for which the store is legally responsible.

8. Promotions and Gifts

Promotional offers, discounts, gifts, and product bundles may be subject to specified validity periods, eligibility requirements, and stock availability.

The conditions applicable to each offer will be communicated before purchase. The terms of a confirmed promotion will not be changed in a manner that unlawfully infringes upon customers' acquired rights.

9. Intellectual Property

Website content, including text, images, designs, logos, and creative materials, is protected by applicable intellectual property laws and belongs to its respective owners or authorized licensees.

Content may not be copied, republished, or commercially exploited without appropriate permission, except where permitted by law.

Third-party trademarks and product names remain the property of their respective owners.

10. Privacy and Personal Data

We may process personal information necessary to receive and confirm orders, arrange deliveries, communicate with customers, and provide after-sales support.

Personal information will be handled in accordance with our Privacy Policy and applicable Egyptian personal data protection laws.

Customers are responsible for providing accurate information, and Laila Glam will handle personal data in accordance with its applicable legal obligations.

11. Website Use

The website must be used for lawful purposes and in a manner that does not harm the store, other customers, or the website's technical systems.

Unauthorized access, interference with website operations, fraudulent activity, and other unlawful uses are prohibited.

Temporary interruptions may occur due to maintenance, updates, technical failures, or circumstances beyond our reasonable control. We will make reasonable efforts to address such issues.

12. Limitation of Liability

Nothing in these Terms & Conditions shall be interpreted as exempting Laila Glam from liability imposed by law or excluding any consumer's legally protected right to compensation, replacement, return, refund, or other applicable remedies.

These terms shall be interpreted consistently with applicable Egyptian laws. Any provision that conflicts with a mandatory consumer protection rule shall not apply to the extent of that conflict.

13. Changes to These Terms & Conditions

Laila Glam may update these Terms & Conditions when necessary to reflect changes in our services, operating procedures, or legal requirements.

Updated terms will be published on this page with a revised "Last Updated" date. Customers are encouraged to review this page periodically.

Changes will apply in accordance with applicable law and will not unlawfully diminish consumers' legal rights or retroactively alter the terms of confirmed orders.

14. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the applicable laws of the Arab Republic of Egypt, including legislation governing consumer protection.

If a dispute arises concerning a purchase, product, or service, we will seek to resolve it fairly and amicably where possible, without prejudice to the customer's right to file a complaint with the Egyptian Consumer Protection Agency or seek assistance from the competent administrative or judicial authorities.

15. Contact Us

For questions regarding these Terms & Conditions, orders, or our services, please contact Laila Glam through the contact details and communication channels published on our website.

Website: https://lailaglam.com

Thank you for shopping with Laila Glam.