Privacy Policy

Last Updated: October 9, 2026

At Laila Glam, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit or make a purchase through our website, https://lailaglam.com.

By using our website, you acknowledge this Privacy Policy. Where consent is legally required, we will request it separately.

1. Information We Collect

We may collect the following categories of information when you use our website or place an order:

Personal Information

• Full name.

• Phone number.

• Email address.

• Billing and delivery address.

• Information you provide when contacting customer service.

Order Information

• Products ordered.

• Order number and order status.

• Purchase history and order totals.

• Payment status and transaction-related information made available to us by the relevant payment provider.

We collect information that is reasonably necessary to operate our online store, process orders, provide customer support, and improve our services.

2. How We Use Your Information

Laila Glam may use your information to:

• Process, confirm, and deliver your orders.

• Contact you regarding your order, delivery, or customer service request.

• Respond to questions, complaints, and inquiries.

• Manage payments, invoices, and transaction records.

• Prevent fraud, misuse, and unauthorized transactions.

• Maintain website security and functionality.

• Improve our products, services, and shopping experience.

• Send promotional messages and special offers where permitted by law and, where required, with your consent.

• Comply with applicable legal, regulatory, and accounting obligations.

3. Payments and Payment Security

Payments made through our website may be processed by third-party payment service providers.

Your payment information may be collected and processed directly by the relevant provider under its own terms and privacy policy.

Laila Glam does not intend to store full payment card details unless this is expressly required for a supported payment arrangement and handled in accordance with applicable security requirements.

Customers should review the privacy and security information provided by their selected payment service before completing a transaction.

4. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Shipping and delivery companies.

• Payment processors and financial service providers.

• Website hosting, maintenance, and technical support providers.

• Analytics, security, and marketing service providers, where applicable.

We may also disclose information when required by law, by a competent authority, or when reasonably necessary to protect our legal rights, customers, or website security.

Service providers may process information according to their own applicable privacy obligations and the arrangements governing their services.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping sessions, and understand website usage.

Where applicable, these technologies may also be used for analytics or advertising purposes.

You may be able to manage cookies through your browser settings or through any cookie preferences provided on our website. Disabling certain cookies may affect some website features, including shopping cart functionality or account sessions.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, dispute resolution, security, and compliance with applicable legal and accounting requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. Customers should protect their account credentials and avoid sharing passwords or sensitive account information with others.

If you believe your account or personal information has been compromised, please contact us promptly.

8. Your Privacy Rights

Subject to applicable Egyptian law, you may have rights concerning your personal information, including the right to:

• Request information about how your personal data is processed.

• Request access to or correction of inaccurate personal information.

• Request deletion of personal information where legally applicable.

• Withdraw consent where processing is based on consent, subject to legal and contractual limitations.

• Object to certain processing activities or exercise other rights available under applicable law.

• Submit a privacy-related complaint to the relevant competent authority, where applicable.

To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before processing your request.

Some information may need to be retained where required by law or necessary to resolve outstanding transactions or disputes.

9. Marketing Communications

We may send order-related messages and service notifications when necessary to fulfill your purchase or respond to your requests.

Promotional emails or messages will be sent where permitted by applicable law and, where required, based on your consent.

You may opt out of promotional communications by following the unsubscribe instructions, where available, or by contacting us directly. Opting out of marketing messages will not prevent us from sending essential communications related to your orders or account.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

These third parties operate independently and may have their own privacy policies and terms. Laila Glam is not responsible for the privacy practices of external websites that we do not control.

We encourage you to review the relevant privacy policies before sharing personal information with third-party services.

11. Children's Privacy

Our website is intended for general shopping use and is not designed to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action in accordance with applicable law.

12. International Data Transfers

Some service providers used to operate websites, process payments, provide analytics, or support communications may process information outside Egypt.

Where personal information is transferred internationally, we will seek to ensure that the transfer and any associated processing comply with applicable legal requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable legal requirements.

The latest version will be published on this page with an updated date. We encourage customers to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact Laila Glam through the following channels:

Website: https://lailaglam.com

Email: lailaglam00@gmail.com

Phone: 01207900017

Location: Alexandria, Egypt

Laila Glam is committed to handling personal information responsibly and in accordance with applicable Egyptian data protection and consumer protection laws.