Return & Refund Policy

Last Updated: October 9, 2026

At Laila Glam, we strive to provide our customers with a positive shopping experience. Please read our Return, Exchange, and Refund Policy carefully before placing an order.

1. Return Eligibility

Return and exchange requests are subject to applicable Egyptian consumer protection laws and the conditions outlined in this policy.

Products must meet the applicable legal requirements for return or exchange. Where a product must be unused, unopened, or in its original packaging, these conditions apply subject to any mandatory consumer rights under applicable law.

2. Cosmetics, Perfumes, and Personal Care Products

For hygiene and safety reasons, opened or used cosmetics, skincare products, perfumes, body care products, and other personal care items may not be eligible for return or exchange, except where required by applicable law, including cases involving defective, damaged, or incorrectly supplied products.

Customers are encouraged to check their orders upon delivery and contact us as soon as possible if there is an issue.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact Laila Glam as soon as possible.

To help us review your request, please provide:

• Your order number.

• A clear description of the issue.

• Clear photos or videos showing the product and its condition, where applicable.

We will review the information provided and advise you of the appropriate next steps in accordance with applicable law.

4. Return and Exchange Requests

To submit a return or exchange request, please contact Laila Glam Customer Service through the official communication channels listed on our website.

Please include your order number and the reason for your request. Do not send any products back before receiving instructions from our team.

Approved requests will be handled according to the applicable conditions and legal requirements.

5. Refunds

Where a refund is approved or legally required, the refund method and expected processing time will be communicated to the customer.

The time required for the refunded amount to appear in the customer's account may vary depending on the original payment method and the relevant bank or payment provider.

Nothing in this policy limits any consumer rights to a refund under applicable law.

6. Shipping Costs

Responsibility for return shipping costs depends on the reason for the return and the requirements of applicable law.

Where the return results from an error attributable to Laila Glam, or where applicable law requires Laila Glam to cover the costs, the shipping expenses will be handled accordingly.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once an order has been processed, dispatched, or handed over to the shipping provider. Cancellation requests will be considered based on the circumstances and applicable law.

8. Contact Us

For questions or assistance regarding returns, exchanges, or refunds, please contact Laila Glam through our official website:

Website: https://lailaglam.com

Laila Glam is committed to handling customer requests fairly and in accordance with applicable Egyptian consumer protection laws, including Law No. 181 of 2018 and its applicable executive regulations.